GENIE AYS part of EMEL ENTERPRISES at 62, Majestic colony main road, Valasaravakkam, Chennai, Tamil Nadu-600087 ('Company', 'We', 'Us', 'Our' and similar terms meaning) is committed to protecting your privacy. This Privacy Policy will apply to Users, Delivery Partners and Merchants (as defined in the Terms of Use). For the purposes of this Privacy Policy, Users, Delivery Partners, Merchants (as defined in the Terms of Use) will be referred to together as "You", "Your" or "You Yourself".

The Company has adopted this Privacy Policy to establish how the Company collects, receives, stores, processes, discloses, transfers, processes and handles personal data and other information in connection with your use of our Services (defined below). ) through the website or the GENIE AYS mobile application Genieays, (collectively referred to as the "deivery app") or initiate or make any transaction on the Platform. The Platform may contain links to other websites. This Privacy Policy does not apply to information provided or collected by a third party through the Platform or to third-party websites accessed or used in connection with the Services offered on the Platform. The Company shall not be liable or have control over the practices and content of such third party websites.

Please read the Privacy Policy carefully before using or registering on the Platform or accessing any material, information or using any service through the Platform. By clicking on the "I Agree" button on the landing page, you agree to this Privacy Policy and agree to be legally bound by it. If you do not agree to the Privacy Policy, do not use or access the Platform.

This Privacy Policy is incorporated and subject to Our Terms of Use and will be read in harmony and in conjunction with the Terms. In the event of a conflict between the Terms and this Privacy Policy, the provisions of the Terms will replace the Privacy Policy. All capitalized terms not defined in this Privacy Policy will have the meaning attributed to you in the applicable Terms.

Please feel free to address any questions or concerns regarding this Privacy Policy by contacting us through this Platform or by writing to us at

Our Privacy Practice Statement

Your information is collected and processed in accordance with the terms and conditions of this Privacy Policy.

Gathering information

In order to improve the user experience and provide Our Services, the Company collects information about you from two sources: (i) information that you provide to us in an affirmative and voluntary manner; and (ii) information collected automatically when you visit Our Platform or use any of Our Services.

Information you provide to us: In order to provide You with Our full range of Services, we may collect the following types of information from you (as applicable), including but not only: your name, gender, email address, mobile phone number and/or telephone numbers, service address, date of birth, profile picture, contact details of the people you refer to us, and other information about the service address you provide to us, information provided by you when you start and run a task, including but not least: search words, location, search products or services, reviews, qualification, order details and history, images of items ordered or for which a task is executed, and all chat history, etc. We may collect medical information in the form of prescriptions or other similar documents from you, depending on the nature of the product or service sought through the Platform, to initiate a transaction on the Platform and share such information as necessary and upon request with h Merchants who sell you/provide such products or services. We may ask you to provide additional information about yourself optionally. We may ask you for certain financial information, including credit card account details or other payment method details, to process payments for some of Our Services. We do not currently store any financial information provided to us. We can also enable features that require our access to your address book, calendar, photo gallery, etc. If you register as a merchant or delivery partner, we may also collect location details; copies of government-issued identification documents, legal records, other KYC details, and call and SMS details. In addition, if you are a delivery partner, we may also collect certain health-related statements (including body temperature, symptoms such as fever, cough, cold, and other health conditions). We may also collect information for a third party provided by you in accordance with a referral program in Platform (such as name, contact details, etc.). We may also ask you to provide any other personal information you provide to us in connection with the booking of a service or that is relevant to customer surveys and/or offers available on the Platform. All of this information will be collectively referred to as "Personal Information".

 Non-Personal Information: When you visit the Platform, We may collect certain non-personal information, such as your Internet protocol address, operating system, browser type, Internet service provider, aggregated user data, browser type, software and hardware attributes, pages you request, number of clicks, search history and selected result, active seconds or minutes on the Platform, frequency of Your visit to the Platform, date and time of Your visit to the Platform or use of the Services and cookie information, etc. This type of information does not personally identify you.

 Automatic Information: We receive and store certain types of information each time you access Our Platform. We use "cookies" (small file containing a character string that uniquely identifies your browser) and obtain certain types of information when your web browser accesses the Platform. These server logs may include information such as your web request, Internet protocol address, browser type, browser language, the date and time of your request, information about your Internet connection, and web beacon information. We use cookies primarily for user authentication, but we may also use them to improve the quality of Our Services by storing user preferences and tracking user trends. In addition, the Company may also collect information about your preferences and settings, such as time zone and language, your searches, and the results you selected from searches.

 Device: If you download and/or use our platform through your device, and if you do, we may receive information about your location and your device, including a unique identification number for your device, device model, operating systems, versions, software, file names, advertising identifiers and mobile network information. We may use this information to provide you with Location-Based Services, including but not fewer search results and other personalized content. When you use the Platform through the telecommunications device, we collect your location data. If you allow the Platform to access your location through the permissions system used by your mobile operating system, we may also collect the precise location of Your device when the App is running in the foreground or in the background. We may also derive your approximate location from your IP address.

 User Communications: When you send us emails or other communications, we may retain those communications to process your inquiries, respond to your requests and improve our services.

 Other parties: We may receive information about you from third parties, such as other users, partners, our affiliated companies or an analytics solution provider (which may contain information about visited screens and interaction patterns, such as on-screen actions, gestures, touches, scroll, etc.). We may also receive information about you if you use any of the other websites/apps we operate or the other services we provide. If you are a merchant, delivery partner, we may also record your calls with us for services provided using the platform, SMS details, receive feedback and ratings from other users.

When we receive personal information about our Users, it no longer remains anonymous to us. We may use this information to conduct internal research on our demographics, interests, and behaviour to better understand, protect, and provide you with a better service. This information is collected and analysed in an aggregated manner and in a way that does not personally identify you. We indicate the fields that are required and the fields that are optional. You may decide whether or not to provide us with such information.

You may choose not to provide us with any Personal Information or information as necessary to complete your tasks/transactions initiated on Your Platform. If we do not receive the information required for your tasks, a delivery partner or merchant may choose not to complete your task/transaction initiated on the platform

Additional information

When you use our services, we may collect information about you, with your permission, in the following general categories:

 Address Book: For certain features, we will need access to your address book on your device. If you allow us to access your address book, we may access and store names and contact information from your address book to facilitate certain service features in the Application.

 Transaction Information: We collect transaction details related to your use of our platform, including the type of service requested, the date and time the service was provided, the amount charged, and other transaction-related details. In addition, we may also collect personal information from third parties that are not registered on the Platform, including names, telephone numbers and addresses, for the limited purpose of completing the transaction initiated by you on the Platform.

Use of personal information

The information collected by us through our Platform may be used, among others, for the following purposes:

 Or to enable you to use the Services on the Platform and to comply with our obligations arising from any contract between you and us.

 Or To enable you to make or initiate any transaction on the Platform

 Or For the maintenance of internal records of the Company; or (d) To improve our Services;

 Or to improve your use of the Platform, administer your Account, etc.

 Or Process payments with respect to transactions initiated on the Platform;

 Or to respond to your comments, reviews and questions and provide a better Service;

 or To communicate important notices or changes to the Services provided by the Company on the Platform, use of the Platform and the terms/policies governing the relationship between You and the Company;

 or For internal purposes of the Company, such as improving the security of the Platform, audits, testing, problem solving, data analysis and investigations conducted indirectly or directly by the Company;

 Or for the Company's promotion and marketing purposes;

 Or to track the status, processing and delivery of the order, as appropriate;

 Or to collect your feedback, provide offers, conduct surveys, and conduct research on our user base for the use and improvement of the Services;

 Or for any other purpose with your consent.

From time to time, we may use your information to customize, develop and improve the Platform in accordance with your interests.

We may use personal information to resolve disputes that may arise with your use of Our Services on the Platform, help promote a secure service for you on the Platform, measure consumer interest in Our services, personalize Your experience, detect us and protect us from error, fraud and other illegal activities, enforce Our terms and conditions.

We identify and use your IP address to help diagnose problems with our server and to administer our Platform. Your IP address is also used to help identify you and collect broad demographic information.

We shall have the right to retain your personal information for as long as necessary for the purposes specified below and will only be used with us in accordance with this Privacy Policy.

Exchange of personal information

We share your information with third parties and third-party service providers, promotional and marketing partners, consultants, research companies, business partners, including merchants, suppliers or insurance service providers, to support our business, to conduct your service requests and comply with such service requests.

We may also share your information with third-party payment service providers, such as payment gateways, payment aggregators, and other payment service providers in order to provide you with the Services.

We may disclose your personal information if required to do so by law or where we believe such disclosure is appropriate to comply with the law or if we believe in good faith that such disclosure is reasonably necessary to respond to subpoenas, court orders or other legal process. We may disclose personal information to law enforcement offices, third party rights owners or others in a good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, post, or other content violates the rights of a third party; or protect the rights, property or personal safety of our Users or the general public.

The Company may need to disclose Your information, in order to (i) protect and defend the Company's rights or property, including to enforce Our agreements, policies and Terms and; (ii) protect the personal safety of You, the Company, its members and employees, or any person, in the event of an emergency; and (iv) protect the Company from incurring legal liability. In such a case, the Company shall have no obligation to specifically inform you or seek your approval or consent.

Any content or personal information that you share or upload to any current or future part of the Publicly Visible Platform (in discussion forums, in messages and chat areas, etc.) will be publicly available and may be viewed by others.

If you provide a mobile phone number and/or email address, the Company or other parties registered on the Platform may call or send you communications regarding your use of the Platform or any transaction initiated by you on the Platform. We and our affiliates will share/transfer some or all of the information collected (personal or otherwise) with another business entity in the event that we (or our assets) plan to merge or be acquired by that business entity, or reorganization, merger, business restructuring, in connection with or during the negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding. Should such a transaction occur that another business entity (or the new combined entity) is contractually required to comply with the terms of this Privacy Policy.

We do not disclose personally identifiable information about identifiable persons to advertisers, but we may provide them with aggregated and/or anonymous information about you and other registered users, delivery partners, merchants to help advertisers reach the type of audience they wish to target. We may use the information we have collected from you to enable us to fulfil the wishes of our advertisers by showing their advertising to that target audience.

Transparency and choice

All information disclosed by you will be deemed to have been disclosed voluntarily and without any coercion. No liability relating to the authenticity/authenticity/misrepresentation/fraud/negligence, etc. of the information disclosed shall lie with the Company and the Company shall not be liable in any way to verify the information obtained from you.
 Withdraw consent: You may choose to withdraw your consent provided here at any time. Such withdrawal of consent must be sent in writing to In the event that you do not provide or subsequently withdraw your consent, we reserve the option not to allow you to make any transactions on the Platform or to access the Service available on the Platform for which such information was sought on the Platform. However, if you are part of any on-going transaction on the Platform, we reserve the right to retain all of your information until the transaction is completed. In addition, you acknowledge and agree that, in the event that your consent is withdrawn, the Company reserves the right to store your information anonymously, so that the stored information is not attributable to you or identifies you in any way. The Company will complete the anonymity of the data within 30 days of the date of withdrawal of consent.
Rectification: You represent and warrant that all information, including but not all of your Personal Information, is absolutely correct and complete in all respects. In addition, you agree to immediately update any changes or variations of your personal information on the platform by sending us a written request to help rectify or update your account. Once you send us an email, you agree to comply with the instructions we may provide/communicate.

Information security

All information is stored and stored on servers, which are protected with passwords and pins to ensure that no unauthorized person has access to it. Once your information is in our possession, we adhere to strict security guidelines, protecting it from unauthorized access. The Company will take reasonable steps to help protect your privacy rights and information (personal or otherwise) in an effort to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of such information, in accordance with applicable laws. You expressly consent to share your information with third party service providers, including providers, merchants, insurance agents and insurers, promotion and marketing, partners, consultants, research firms, business partners, financial service providers, payment gateways, to process payments and manage payment card information. The Company does not store your payment card account information and has no direct control or responsibility for your payment card account information. Therefore, the Company cannot guarantee that transmissions of your payment card account information or personal information are always secure or that unauthorized third parties may never override security measures taken by the Company or the Company's third party service providers. The Company assumes no responsibility for the disclosure of your information for any reason, including but not limited to transmission errors, unauthorized access by third parties or other causes beyond its control. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted through the Platform. You play an important role in keeping your personal information secure. You must not share your username, password, or other security account information with anyone.

Public publications

If the Platform so allows, you may provide your comments, reviews, comments, etc. on the Platform about your use of the Platform and/or in connection with any transaction on the Platform anywhere on the Platform that is publicly visible ('Publications'). In such a case, (i) Your Publications shall comply with the terms relating to the Publications mentioned in the applicable Terms of Use and applicable law; and (ii) the Company shall have the unconditional right to remove and remove any Publication or part of the Publication that, in the Sole Opinion of the Company, does not comply with the terms of the applicable Terms of Use or applicable law. All Publications will be publicly accessible and visible to all Users of the Platform. The Company reserves the right to use, reproduce and share such Publications for any purpose at its discretion. If you remove Your Posts from the Platform, copies of such Publications may remain visible on archived pages, or such Publications may have been copied or stored by other Users. 9. Choice/Exclusion

We provide all Users with the opportunity to opt out of receiving non-essential communications (promotional, marketing-related) from us on behalf of our partners, and from us in general, after providing us with personal information. If you would like to remove your contact information from all lists and newsletters, please contact If you choose not to participate, the Company may still send you non-promotional emails/communications, such as emails/communications regarding the Platform and Your account and related transactions.

Third Party Link

You hereby acknowledge and agree that when you use the Platform, there may be certain links that may direct you to other websites or applications not operated/maintained by the Company or third party advertising companies to display advertisements when you visit our Platform ('Other Sites'). These third-party companies or platforms may use your information (not including your name, address, email address or telephone number) about your visits to this and another Platform to provide advertisements about services of interest to you. This Privacy Policy does not apply to information that you provide to, or that is collected by, any Other Site through the Platform, and any other site you access or use in connection with your use of the Platform. How your information is collected, received, stored, processed, disclosed, transferred, processed and handled by such Other Sites is governed by the terms and conditions and privacy policy of the respective Other Sites. The Company urges you to familiarize yourself with the terms and conditions and privacy policy of each Other Site(s)

The Company hereby expressly disclaims all responsibilities with respect to how the Other Sites collect and/or use your information. On the Platform, there may be third parties advertising their products and/or services. Such third parties may place or recognize a unique "cookie" in your browser and may use information about your visits to Our Platform and other websites in order to provide advertisements about goods and services of interest to you. In no event will we be liable for any unauthorized or illegal disclosure of your personal information or any other information made by advertisers, which are not subject to our control. 11. Complaints
In the event of any dissatisfaction with the Platform, you must first file a formal complaint with the Company's customer service, before initiating any other appeal. Complaints may be filed in complaints, and by filing a complaint, you agree to provide full support to the customer service team with reasonable information that may be requested from you. The Company's decision on complaints will be final and you agree to be bound by it.

Changes to our Privacy Policy

We reserve the unconditional right to change, modify, add or remove portions of this Privacy Policy at any time, without specifically notifying you of such changes. Any changes or updates will take effect immediately. You should review this Privacy Policy regularly for changes. You can determine whether changes have been made by looking at the "Last Updated" legend above. If we make significant changes, we will endeavour to provide you with reasonable notice of such changes, for example by providing prominent notice on the Platform or your registered email address and, where required by applicable law, we will obtain your consent. Your acceptance of the amended Privacy Policy / Your continued use of our services after we post or send notice of our changes to this Policy will signify your consent to such changes and your agreement to be legally bound by them.


In case you have any complaints related to the Privacy Policy, please inform within 24 hours of the occurrence of the instance in which the complaint arose, by writing an email to the support team at

Contact us

62, Majestic colony main road, Valasaravakkam, Chennai, Tamil Nadu - 600087